No dial tone when picking up the phone
This is generally because the internet connection is down. This is usually for one of three reasons:
- The most obvious cause is that your phone is not plugged in correctly. Do not try changing any cables unless directed to by support personnel. However check that the phones has a power cable between it and a power outlet, as well as a network cable from the phone to the wall or router.
- A back-end systems change with Spectrum Business Cable – the following steps should help resolve this.
- A local outage – for this it is worthwhile calling Spectrum Business Cable and reporting the problem. Though they will most likely have you run through the following steps anyway.
Verify internet connectivity by trying to connect to any web site (e.g. Google or ResMan) from one of the office computers. If you are unable to access any web site, then do the following:
- Unplug the power cable to the cable modem and wait 10 seconds before plugging it back in. [Be sure that you do not accidentally disconnect any other cables as this will lead to other problems.]
- Wait approximately 60 seconds for the cable modem to re-initialize itself. Once the WAN light has stopped flashing/blinking then it should have successfully re-initialized itself.
- Check WiFi access from a PC that is connected via WiFi or your SmartPhone. Only do this if the PC or SmartPhone was already set up for WiFi. If not, then skip this step.
[Trying to set up a PC or SmartPhone for WiFi access when still testing the Internet connection could cause you more problems.] - Test to see if the phone has a dial tone. If you have dial tone, then congratulations you just fixed things yourself. The internet connection is working again. You can stop here.
- If there is no dial tone, then hang up again and reset the Phone Adapter (the box that the phone is connected to). Check that the “globe symbol” light up, then wait another 60 seconds before checking for lines 1 and/or 2 to light up.
If everything goes well you should have just reset the internet connection and the phone system and they should be working again.
If your computer can connect to the Internet (e.g. Google or ResMan), then that means you have a good Internet connection and may need to reboot the phone – see below.
Rebooting the phone
Removing the power to reboot can be tricky and could risk dropping the phone or damaging the power connector or the network connector, so please avoid doing this. To reboot a Yealink phone without removing the power is a simple procedure:
- Locate the X (or cancel) key.
- Press and hold the X key until you see a prompt on the screen.
- Press the OK soft key (below the screen) to confirm the reboot.
- Wait for the reboot to complete.
- Your phone may update it’s configuration after the reboot which may result in a second reboot process automatically within a minute or two of the first reboot.
If the reason for your reboot is related to difficulty in updating your configuration, you might need to perform a Factory Reset. Provided your phone is correctly registered with Vonage Business, then all of the necessary settings will be pulled down from Vonage following a Factory Reset.