1st – 3rd:
Primary rent collection time. If the 3rd falls on a Sunday or holiday. Manager Always works with Leasing First weekend of the Month.
4th:
3-day Notices to be delivered and posted inside the unit. All Skips identified are to be moved out of ResMan system that day to avoid running up additional charges and prepare for turning the units.
5th – 7th:
All units that have given Notice to vacate should be walked for possible charges and gone over with current resident.
8th – 9th:
Any Corrections In ResMan on resident Ledgers are to be submitted to support@elmstonegroup.com by close of business.
10th:
Notes should be entered into ResMan on all Delinquent accounts; any eviction requests should be sent via email to support@elmstonegroup.com. Include unit number, occupant(s) name(s) and amount of eviction check.
At least every Friday Morning (preferably more often):
- Verify that all invoices received that week have been entered into ResMan.
- All Move-ins/Ready Units need to be walked and inspected
- Check Pool Log Books, Check Freon Logs, Walk maint shops, Walk Laundry rooms
10th – 15th:
Manager should receive (via email) the pre-bill audit report from SW Utility Billing. You have 48 hours to review and make corrections in ResMan.
15th:
Staples billing cycle – ensure that all Staples invoices for the month so far are in ResMan, so that bookkeeper can reconcile and pay.
20th:
Review All Renewals due that month and make contact to finalize a new lease that they can sign electronically (preferred) or come into the office and sign.
21st:
Home Depot billing cycle – ensure that all Home Depot invoices for the month so far are in ResMan, so that bookkeeper can reconcile and pay.
25th:
- Review/begin pre-close out checklist
- Ensure any remaining invoices not already in ResMan get entered. After the period has been changed you will no longer be able to enter invoices for the month.
- In ResMan do Change Period, Run Analysis and address as many issues as possible. Do not actually change the period. You should end up with one or two final move-ins or move-outs remaining (assuming you have either)
30th – 31st:
- Enter any final invoices for the month.
- In ResMan do Change Period, Run Analysis. After 5pm on the last day of the month (or first thing on the 1st) change the period to the new month and Post Recurring Charges (with a date of the 1st of the new month).