All courses listed below are available from edge2learn.
New Hires (first week)
All new hires should complete the following courses during their first week, preferably during their first two days.
- Fair Housing
- Drug-Free Workplace
- Workplace Harassment
- Cyber Security (for all office staff)
On-going training cycle (all staff)
So as to minimize the impact on the properties and residents we aim to spread out training across the year, as follows:
- Managers – Jan., Apr., Jul., Oct.
- Maintenance – Feb., May, Aug., Nov.
- Leasing – Mar., Jun., Sep., Dec.
Office staff training cycle
Courses marked with a * are required. Others are optional.
Q1 – Marketing, Fair Housing and Customer Service
- Fair Housing *
- Accommodating Assistance Animals *
- Customer Service
- Curb Appeal
- Leasing 101, 201
Q2 – Work environment & safety
- Safety – Reducing Risks and Improving Results by Learning to Work Safely *
- Workplace Harassment
- Sexual Harassment
- Workplace Diversity
- Drug-Free Workplace
Q3 – Marketing (again)
- Marketing *
- Social Media Reputation Management *
- Cyber Security
- Leasing 202
- Conflict Management
- Dealing with Difficult Situations
Q4 – Property Condition & Preventative Maintenance
- Preventative Maintenance *
- Mold Awareness
- Bed Bugs Awareness
Maintenance staff training cycle
Q1 – Marketing, Fair Housing and Customer Service
- Fair Housing for Maintenance *
- Accommodating Assistance Animals
- Curb Appeal
Q2 – Work environment & safety
- Safety – Reducing Risks and Improving Results by Learning to Work Safely *
- Workplace Harassment
- Sexual Harassment
- Workplace Diversity
- Drug-Free Workplace
- Ladder Safety
Q3 – Marketing (again)
- Customer Service for Maintenance *
- Conflict Management
- Dealing with Difficult Situations
- Marketing
- Social Media Reputation Management
- Cyber Security
Q4 – Property Condition & Preventative Maintenance
- Preventative Maintenance *
- Mold Awareness
- Bed Bugs Awareness
Other courses:
- Golf Cart Safety (before operating a golf cart)